Supplier Performance – Measurement and Management – 1 Day


Is it right for me?

This one-day course will provide guidance on how to maintain strong supplier performance, with particular emphasis on the measures and performance criteria by which suppliers will be assessed.  Delegates will understand how to set and get agreement for appropriate and workable targets.  The course will also explore how to regularly evaluate supplier performance and how to address performance issues.

Categories: ,

Item Detail

Working with your suppliers to achieve and maintain positive working behaviours


By the end of this course you will be able to:

  • Understand the benefits of regular supplier performance management
  • Identify and develop appropriate key performance indicators (KPIs)
  • Carry out regular assessment and evaluation of suppliers using a variety of mechanisms and techniques including the use of service levels agreements (SLAs)
  • Develop strategies to reinforce positive working behaviours and prevent poor performance

What key points will the training cover?

  • Performance management process
  • Key performance indicators (KPIs)
    – Target setting
  • Assessment and evaluation tools and techniques
  • Service level agreements (SLAs)
    – Agreeing SLAs
    – Mechanisms for monitoring SLAs
  • Performance reviews, outcomes and action plans