A Commercial Approach to Cloud Service Agreements – 1 Day


This one-day workshop will help to demystify the cloud and is appropriate for anyone who wants to identify and understand common problems in cloud service contracts. The course is appropriate for anyone with limited experience reviewing cloud service agreements, and those who want to understand the general regulatory environment that applies to cloud services.

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Demystify the nature of cloud service offerings and understand the regulatory landscape.

What key points will the training cover?

  • Demystifying the cloud
  • Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)
  • Public vs private cloud
  • The challenge of pricing models
  • Services agreement and SLAs
  • Data privacy and Edward Snowden: impact on cloud procurement now and in the future
  • Security and audit issues arising from cloud service relationships


By the end of this course you will be able to:

  • Recognise the difference between IaaS, PaaS and SaaS
  • Understand what a cloud service provider is actually supplying – and what is not included
  • Identify common elements in the supplier’s charging model
  • Discover where in the world your supplier’s cloud is located and explain to the supplier where you need it to be
  • Understand basic data protection and data privacy regulations, especially as these apply to trans-border data flows